ROE Visual to Roll Out 24/7 Technical Support Service

Chatsworth, USA (22 November 2019) – ROE Visual US launches its 24/7 Technical Support Service at the LDI show. Living up to its value of unrivaled customer support is no empty promise from ROE Visual, taking the step to offer non-stop technical back-up.Launching the non-stop technical helpline is an initiative of the ROE Visual US Technical support team, who know, by their own experience, how important it is to get the right information and help directly when you need it. 

As Mike Smith, Technical Support Engineer for ROE Visual US states: “We’re really passionate about offering technical support to our clients and users. If the team has missed calls, we really feel frustrated about this. We go every length to help our clients, we know how vital it is for them to be able to rely on our timely help. If you’re out on a show, you need help there and then and not only on office hours. That’s not how our industry works.”

“Within the team, we discussed how we could optimize our service”, Smith continues, “Installing a 24/7 technical helpline really suited our need for offering continued service”. 

The ROE Visual Technical Support Service works fairly simple. It’s a toll-free telephone number or e-mail address that will get you into contact with the team on a 24/7 basis, re-directing you to the on-service Technical Engineer for individual and personalized technical assistance with troubleshooting technical issues. All under the motto “Great products Deserve Great Service”. 

The phone number is 1-833-4ROETECH (1-833-476-3832). 

The email address is ussupport@roevisual.com

The technicians we have on-call are Raphael Ayala, Mike Smith, Neil Abel, and Kenny Stanley.

Frank Montero, Managing Director for ROE Visual US, is happy to see his team seeking solutions to improve their services and is delighted to launch this service at the LDI show. “Seeing this idea for improvement coming from within the team indicates how serious we are about support, our products just deserve that. Even though our LED systems are fairly easy to work with, there’s always the obvious need for specialist technical support. ROE Visual prides itself in the fact that we can deliver this on a worldwide basis, through the regional teams, after testing we plan to roll out this service on a global scale”.

Meet the ROE Visual technical Support team at the LDI show, booth #302.