Responsibilities

Reporting to the in-house Technical Manager, the LED Technician provides the following contributions to the team:

• Responds to customer support requests via phone and email
• Updates and documents client issues and communicates information on reported product defects to management
• Maintains a professional, helpful, and positive demeanor in all interactions with clients and partners
• Assists with project builds and tear downs at on-site and off-site locations
• Frequently travels for installations, on-site training, technical support, and product demonstrations – Travel makes up 50-75% of this position
• Assists with the planning, installation, and operation of exhibitions at multiple tradeshows annually
• Responds to customer support requests via the 24/7 tech support phone line (shared responsibility with the Technical Support team)

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• 2+ years field experience installing LED video systems in the touring or live-events industry
• Extensive knowledge of LED video-related products and subsequent terminology
• Knowledge and experience supporting Windows operating systems
• Strong analytical and troubleshooting skills
• An ability to work independently to interface with customers and provide solutions to technical support requests
• Strong attention to detail
• Excellent written and verbal communication skills
• Customer support experience
• Available to travel on short notice, outside of standard work hours (Therefore a valid driver’s license and passport are required)
• Must be able to lift 50 lbs

Preferred Skills

• Experience with ROE LED products and processing systems
• Familiarity with media servers
• Familiarity with Vectorworks and/or AutoCAD
• Bilingual (Spanish/Chinese)

Responsibilities

Reporting to the Managing Director, the Sales Associate provides the following contributions to the team:

• Contacts regular and prospective customers to demonstrate products, explain product features, and solicit orders; Recommends products to customers, based on customers' needs and interests; Answers customers' questions about products, prices, availability, product uses, and credit terms.
• Estimates or quotes prices, credits or contract terms, warranties, and delivery dates.
• Consults with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Resolves customer complaints regarding sales and service.
• Plans and directs staffing, training, and performance evaluations to develop and control sales and service programs.
• Determines price schedules and discount rates.
• Reviews operational records and reports to project sales and determine profitability.
• Monitors customer preferences to determine focus of sales efforts.
• Prepares budgets and approve budget expenditures.
• Consults with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confers with potential customers regarding equipment needs and advises customers on types of equipment to purchase.

Qualifications

To succeed in this role, you have the following skills and qualifications under your belt:

• Previous experience in sales in the Entertainment Industry
• Ability to build rapport with clients
• Knowledge of video-related products and subsequent terminology
• Strong analytical and troubleshooting skills
• Strong attention to detail
• Excellent written and verbal communication skills